Frequently Asked Questions

SignYourDocuments.com is a secure digital document signing platform that allows individuals and businesses to sign documents electronically. Our platform provides legally binding electronic signatures that comply with eSignature laws worldwide, including ESIGN Act (US), UETA (US), and eIDAS (EU).

Yes, electronic signatures created through SignYourDocuments.com are legally binding in most countries. In the United States, electronic signatures are legally valid under the Electronic Signatures in Global and National Commerce (ESIGN) Act and the Uniform Electronic Transactions Act (UETA). In the European Union, they are valid under the eIDAS Regulation. Our platform is designed to meet the requirements of these laws, providing tamper-evident signatures with comprehensive audit trails.

We offer several pricing plans to meet different needs and budgets. Our Basic plan starts at $9/month (or $7/month when billed annually) and includes 25 document signs per month. Our Professional plan is $29/month (or $23/month when billed annually) with 100 document signs per month. For businesses with higher volume needs, our Enterprise plan is $99/month (or $79/month when billed annually) with unlimited document signs. You can view detailed pricing information on our Pricing page.

Yes, we offer a 14-day free trial for all of our plans. No credit card is required to start your trial. During the trial period, you'll have full access to all features included in your selected plan. This gives you the opportunity to test our platform thoroughly before making a commitment.

Creating an account is simple. Click on the "Register" button at the top of the page, fill out the registration form with your information, and submit it. You'll receive a verification email to activate your account. After verifying your email, you'll be able to log in and start using our platform. For security purposes, all new accounts require manual verification by our team.

You can change your subscription plan at any time from your account dashboard. Log in to your account, go to "Billing & Subscription" in your account settings, and select the "Change Plan" option. If you're upgrading, the new features will be available immediately, and you'll be charged the prorated difference. If you're downgrading, the changes will take effect at the start of your next billing cycle.

If you forgot your password, click on the "Login" button at the top of the page, then click on the "Forgot password?" link below the login form. Enter your email address, and we'll send you instructions to reset your password. For security reasons, the reset link is valid for 24 hours. If you don't receive the email, please check your spam folder or contact our support team.

Team members can be added to Professional and Enterprise plans. To add team members, log in to your account, go to "Team Management" in your account settings, and click "Add Team Member." Enter the team member's email address and assign their role. They'll receive an invitation email with instructions to create their own password. Each team member counts toward your plan's user limit.

We support a wide range of file formats including PDF, Word (DOC, DOCX), Excel (XLS, XLSX), PowerPoint (PPT, PPTX), images (JPG, PNG), and text files (TXT). PDF is the recommended format for the best signing experience and to ensure document formatting remains consistent for all viewers. All non-PDF documents are automatically converted to PDF during the signing process.

Yes, the maximum file size for individual documents is 25MB. This limit ensures optimal performance and faster upload/download times. If you have larger documents, we recommend compressing them or splitting them into multiple smaller documents. For specific use cases that require larger file sizes, please contact our sales team to discuss custom enterprise solutions.

Document storage periods vary by subscription plan. The Basic plan includes 30-day document storage, the Professional plan includes 1-year storage, and the Enterprise plan includes unlimited storage. We recommend downloading and saving your completed documents for your own records. You can download your documents at any time during the storage period from your account dashboard.

Yes, you can create reusable templates for documents that you send frequently. To create a template, upload a document, add signature fields and other form fields, and save it as a template. Templates are accessible from your dashboard, allowing you to quickly create new signing requests with the same field configuration. The Basic plan includes 5 templates, the Professional plan includes 20 templates, and the Enterprise plan includes unlimited templates.

When you receive a document to sign, you'll get an email with a link to the signing page. Click the link, review the document, and follow the prompts to sign. You can create your signature in several ways: type it and select a font style, draw it using your mouse or touchscreen, or upload an image of your signature. Once you've created your signature, place it in the designated signature fields. You can save your signature for future use.

Yes, for higher security needs, you can enable ID verification for signers. This feature is available on Professional and Enterprise plans. When enabled, signers must verify their identity through one of several methods: government-issued ID upload, knowledge-based authentication (answering questions based on their credit history), or SMS verification. This adds an additional layer of security and helps prevent fraud.

Our comprehensive audit trail captures detailed information about the signing process, including: the email address of each signer, timestamp of when the document was viewed and signed, IP address and device information of each signer, authentication methods used, and a record of any changes made to the document. This audit trail is attached to the final signed document and is admissible in court as evidence of the signing process.

Yes, you can specify the order in which recipients should sign a document. This is useful for workflows where one person's signature is required before another person can sign. To set a signing order, select the "Set signing order" option when sending the document, and then arrange the signers in the desired sequence. Each signer will be notified when it's their turn to sign.