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Privacy Policy

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Last Updated: December 1, 2023

Table of Contents

  • 1. Introduction
  • 2. Information We Collect
  • 3. How We Use Your Information
  • 4. Sharing Your Information
  • 5. Data Security
  • 6. Data Retention
  • 7. Your Rights and Choices
  • 8. International Data Transfers
  • 9. Children's Privacy
  • 10. Changes to This Privacy Policy

1. Introduction

SignYourDocuments.com ("we," "our," or "us") is committed to protecting your privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website and use our digital document signing service.

Please read this Privacy Policy carefully. By accessing or using our service, you acknowledge that you have read, understood, and agree to be bound by all the terms of this Privacy Policy. If you do not agree with our policies and practices, please do not use our service.

2. Information We Collect

We collect several types of information from and about users of our service, including:

2.1 Personal Information

When you register for an account, we collect:

  • Name
  • Email address
  • Phone number
  • Billing information (if you subscribe to a paid plan)
  • Password (stored in encrypted form)

2.2 Document Data

When you use our service to upload and sign documents, we collect:

  • Documents you upload
  • Electronic signatures you create
  • Metadata associated with your documents (e.g., document name, date of creation)
  • Information about other individuals with whom you share documents (e.g., email addresses)

2.3 Usage Information

We automatically collect information about your interactions with our service, including:

  • IP address
  • Browser type and version
  • Device information
  • Pages you visit on our website
  • Time and date of your visits
  • Time spent on those pages
  • Referring website addresses

2.4 Cookies and Similar Technologies

We use cookies and similar tracking technologies to track activity on our service and hold certain information. Cookies are files with a small amount of data that may include an anonymous unique identifier. You can instruct your browser to refuse all cookies or to indicate when a cookie is being sent. However, if you do not accept cookies, you may not be able to use some portions of our service.

3. How We Use Your Information

We use the information we collect for various purposes, including:

  • To provide and maintain our service
  • To process and complete document signing transactions
  • To notify you about changes to our service
  • To allow you to participate in interactive features when you choose to do so
  • To provide customer support
  • To gather analysis or valuable information so that we can improve our service
  • To monitor the usage of our service
  • To detect, prevent, and address technical issues
  • To fulfill any other purpose for which you provide it
  • To carry out our obligations and enforce our rights arising from any contracts entered into between you and us
  • For billing and collection purposes
  • In any other way we may describe when you provide the information
  • For any other purpose with your consent

4. Sharing Your Information

We may share your personal information in the following situations:

4.1 Third-Party Service Providers

We may share your information with third-party service providers to perform services on our behalf, such as payment processing, data analysis, email delivery, hosting services, customer service, and marketing assistance. These third parties are contractually obligated to use your personal information only as directed by us and for no other purpose.

4.2 Business Transfers

If we are involved in a merger, acquisition, financing, or sale of assets, your information may be transferred as part of that transaction. We will notify you via email and/or a prominent notice on our website of any change in ownership or uses of your personal information.

4.3 Legal Requirements

We may disclose your information if required to do so by law or in response to valid requests by public authorities (e.g., a court or a government agency).

4.4 With Your Consent

We may share your information with other parties with your consent or at your direction.

4.5 Other Users

When you share documents with others for signing or viewing, they will have access to the document and your name and email address.

5. Data Security

We implement appropriate technical and organizational measures to maintain the security of your personal information, including encryption of documents and data both in transit and at rest, multi-factor authentication options, and regular security assessments.

However, no method of electronic transmission or storage is 100% secure, and we cannot guarantee absolute security. If you have reason to believe that your interaction with us is no longer secure, please immediately notify us using the contact information provided at the end of this policy.

6. Data Retention

We retain your personal information for as long as your account is active or as needed to provide you with our services. We will retain and use your information as necessary to comply with our legal obligations, resolve disputes, and enforce our agreements.

Document retention periods vary by subscription plan:

  • Basic plan: 30 days
  • Professional plan: 1 year
  • Enterprise plan: Unlimited

You can download your documents at any time during the retention period. After the retention period expires, documents are securely deleted.

7. Your Rights and Choices

Depending on your location, you may have certain rights regarding your personal information:

7.1 Access and Update

You can access and update certain information about you from your account settings page.

7.2 Data Portability

You can export your documents in standard formats.

7.3 Deletion

You can request deletion of your account and personal information by contacting us.

7.4 Objection and Restriction

You may have the right to object to or restrict certain processing of your personal information.

7.5 Marketing Communications

You can opt out of receiving promotional emails from us by following the unsubscribe instructions in those emails. Even if you opt out, we may still send you non-promotional messages, such as those about your account or our ongoing business relations.

7.6 Cookies

You can set your browser to refuse all or some browser cookies or to alert you when cookies are being sent.

8. International Data Transfers

We are based in the United States and process data in the United States and in other countries through third-party service providers. If you are accessing our service from outside the United States, please be aware that your information may be transferred to, stored, and processed in countries where data protection laws may differ from those in your country.

By using our service, you consent to the transfer of your information to the United States and other countries where we operate.

9. Children's Privacy

Our service is not intended for children under the age of 18. We do not knowingly collect personal information from children under 18. If you are a parent or guardian and you are aware that your child has provided us with personal information, please contact us.

10. Changes to This Privacy Policy

We may update our Privacy Policy from time to time. We will notify you of any changes by posting the new Privacy Policy on this page and updating the "Last Updated" date at the top of this Privacy Policy.

You are advised to review this Privacy Policy periodically for any changes. Changes to this Privacy Policy are effective when they are posted on this page.

11. Contact Us

If you have any questions about this Privacy Policy or our data practices, please contact us:

  • By phone: +1 (608) 453-8912
  • By mail: 1623 Central Av, Cheyenne, WY 82001, United States
  • By email: privacy@signyourdocuments.com
SignYourDocuments.com

Secure, efficient digital document signing for businesses of all sizes.

+1 (608) 453-8912

1623 Central Av, Cheyenne, WY 82001, United States

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